Cisco Systems Network Card Craft Works Interface User Manual

Note  
If you are using a CORBA connection and require notifications, the router must be explicitly configured for each client  
that is to receive notifications. These notifications include real-time inventory updates (for example, online insertion  
and removal [OIR]), alarms, and change-of-configuration events. See the “Configuring the Router and CWI Client”  
section on page 4 for information on configuring the router to send notifications to a specified client.  
These prerequisites sections are described:  
Router Prerequisites  
The router prerequisites ensure that the router is correctly set up. Before logging in to a router using CWI, you must meet the  
router prerequisites that are described in Table 1.  
Table 1  
Checklist for Router Prerequisites  
Item  
Task  
Additional Information  
Base image and  
manageability PIE  
Ensure that the base image and manageability pie are  
installed and running on the router to which you are  
connecting using CWI client. Optionally, install and  
activate the Cisco IOS XR Security Package (K9SEC) to  
enable SSH and SSL functionality.  
See Cisco IOS XR System Management  
Configuration Guide for information on  
how to start the base image.  
Minimum router  
configuration  
Set the minimum router configuration before configuring  
the CWI client and required Management Services  
TTY or CORBA  
connection method  
Ensure if that connectivity is established between the  
router Management Ethernet interface and CWI client.  
See Cisco IOS XR Getting Started Guide  
for information on connecting an  
Ethernet interface from CWI client to the  
router.  
AAA1 username and  
password  
Configure at least one username and password on the  
router. A valid AAA username and password for accessing Configuration Guide for information on  
See Cisco IOS XR System Security  
the router must be configured.  
configuring usernames and passwords  
on the router.  
1. AAA = Authentication, Authorization, and Accounting  
CWI Client Prerequisites  
Ensure that the CWI client is correctly set up to communicate with the router. You should test the client connection. No special  
configuration is required on CWI client.  
Contact your system administrator to obtain the following information required to configure the router for use with CWI:  
Router hostname  
CWI client IP address if the client DNS name is not registered in a DNS server accessible by the router  
CWI Client System Requirements  
These sections list the CWI client hardware and software requirements. The CWI client hardware requirements ensure that the  
CWI client has the proper verified system requirements for the chosen platform.  
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Hardware Requirements  
Table 2 lists the CWI client hardware requirements.  
Table 2  
CWI Client Hardware Requirements  
System  
Requirement  
MonitorDisplay  
Drive Space Settings  
CPU and CPU Speed MHz  
RAM  
Windows-based IBM PC-compatible 500 MHz PentiumIII minimum, 256 MB minimum,  
CWI=5MB, 1024 by  
PC  
1.20 GHz Pentium IV recommended  
512 MB recommended JRE=48MB. 768 pixels  
UNIX  
Solaris 550 MHz minimum,  
1.2 GHz recommended  
256 MB minimum, CWI=5MB, 1024 by  
512 MB recommended JRE=48MB 768 pixels  
CWI=5MB, 1024 by  
512 MB recommended JRE=48MB 768 pixels  
256 MB minimum, CWI=5MB, 1024 by  
Linux-based PC IBM PC-compatible 500 MHz PentiumIII minimum, 256 MB minimum,  
1.20 GHz Pentium IV recommended  
Macintosh  
500 MHz minimum,  
1.20 GHz recommended  
512 MB recommended JRE=48MB 768 pixels  
Software Requirements  
Table 3 lists the CWI client software requirements.  
Table 3  
CWI Client Software Requirements  
System Requirement Operating System  
Additional Software  
Windows-based PC Windows 2000 or Windows XP  
One of these browsers:  
Microsoft Internet Explorer 5.0 or higher  
Netscape Navigator 7.0 or higher  
JRE version 1.5  
Linux-based PC  
Macintosh  
Red Hat Linux Release 7.1 or any Linux operating Netscape Navigator  
system on which JRE 11.5 runs  
JRE version 1.5  
See the Sun website for the latest minimum system  
requirements for the JRE on Linux.  
MAC OS X 10  
Safari version 1.2.3  
JRE version 1.5  
1. JRE = Java Runtime Environment  
4 Configuring the Router and CWI Client  
To install CWI and for CWI to manage a router, specific configuration pieces must be active on the router. If you want to use  
the serial port or terminal server connection method after installation, no further router configuration is required. For all other  
connection methods, ensure that the router is configured, as described in this section.  
The “Troubleshooting Basic IP Connectivity” section on page 24 provides information on resolving connectivity problems. See  
Cisco IOS XR System Management Configuration Guide for information on the capabilities of, installation of  
Cisco IOS XR software packages on, and bootup of the router.  
These sections describe how to set up client connections on the router:  
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Enabling the HTTP Server  
To download and install CWI, you must enable the HTTP server on the device.  
Note  
The HTTP server is used only to install CWI. After installation, the server can be deactivated.  
To activate the HTTP server, install the manageability PIE, and add the configuration, use the http server command in global  
configuration mode, as shown in the following example:  
RP/0/RP0/CPU0:router# configure  
RP/0/RP0/CPU0:router(config)# http server  
In addition, you can enable SSL by using the ssl keyword from the http server command in global configuration mode, as shown  
in the following example:  
RP/0/RP0/CPU0:router# configure  
RP/0/RP0/CPU0:router(config)# http server ssl  
Setting Up the Common Configuration for IP Connection Methods  
For CWI to manage the device through an IP connection method (for example, Secure Shell Version 1 [SSHv1], Secure Shell  
Version 2 [SSHv2], or CORBA) one or more of Telnet, SSHv1, and SSHv2 must be active on the router, regardless of which main  
connection method you are using. The default number of available virtual terminal lines (vtys) is relatively small. We strongly  
recommend that the number be increased to allow several management sessions to run simultaneously.  
To set the maximum number of vtys, use the vty-pool command in global configuration mode, as shown in the following  
example:  
RP/0/RP0/CPU0:router# configure  
RP/0/RP0/CPU0:router(config)# vty-pool default 0 max vty  
For more information, see Cisco IOS XR System Management Command Reference.  
Enabling the Telnet Server  
To enable the Telnet server on a device for CWI, use the  
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Connection Methods  
Some connection methods require additional configuration on the router, as described in Table 4. For the connection methods  
Table 4  
Connection Methods and Requirements  
Additional Router  
Configuration Command  
Manageability PIE  
Requirement  
Connection Method  
Crypto Setup Requirement  
Serial port  
Terminal server (all types)  
CLI over Telnet/SSHv1/SSHv2  
XML over Telnet  
Yes  
xml agent tty  
xml agent tty  
xml agent corba  
xml agent corba ssl  
Yes  
Yes  
Yes  
Yes  
XML over SSHv1/SSHv2  
XML over CORBA  
Yes  
XML over CORBA SSL  
Yes  
Setting Up the Minimum Crypto Requirements  
This section describes the essential crypto requirements to enable the various secure communication options. If you want to run  
CWI in a nonsecure (for example, Telnet- or CORBA-based) environment, this configuration is not required. For more detailed  
information, see Cisco IOS XR System Security Configuration Guide.  
Setting Up the Minimum Crypto Configuration for SSHv1 or SSHv2  
To set up the minimum crypto configuration for SSHv1, use the crypto key generate rsa command in EXEC mode to generate a  
RSA key pair. You must accept all prompted defaults. For more detailed information, see Cisco IOS XR System Security  
Configuration Guide.  
To set up the minimum crypto configuration for SSHv2, use the crypto key generate dsa command in EXEC mode to generate  
a DSA key pair. For more detailed information, see Cisco IOS XR System Security Configuration Guide.  
Setting Up the Minimum Crypto Configuration for SSL  
To set up the minimum crypto configuration for SSL (CORBA, HTTP, or both), perform the following steps:  
Step 1 Generate an RSA key pair. Accept all prompted defaults. If the key pair label is not specified, “the_default” is used.  
RP/0/RP0/CPU0:router# crypto key generate rsa  
Step 2 Configure the certification authority (CA) trust point.  
RP/0/RP0/CPU0:router(config)# crypto ca trustpoint ca-name  
RP/0/RP0/CPU0:router(config-trustp)# enrollment url ca-URL  
RP/0/RP0/CPU0:router(config-trustp)# rsakeypair keypair-label (If your RSA key pair was assigned a label)  
RP/0/RP0/CPU0:router(config-trustp)# exit  
RP/0/RP0/CPU0:router(config)# commit  
The following example shows how to configure the CA trust point:  
RP/0/RP0/CPU0:router(config)# crypto ca trustpoint myca  
RP/0/RP0/CPU0:router(config-trustp)# enrollment url http://myca/mydomain.com  
RP/0/RP0/CPU0:router(config-trustp)# rsakeypair keypair-label  
RP/0/RP0/CPU0:router(config-trustp)# exit  
RP/0/RP0/CPU0:router(config)# commit  
Step 3 Exit configuration mode.  
RP/0/RP0/CPU0:router(config)# commit  
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Step 4 Authenticate the CA by getting the certificate for the CA.  
RP/0/RP0/CPU0:router# crypto ca authenticate ca-name  
Step 5 Obtain a router certificate from the CA.  
RP/0/RP0/CPU0:router# crypto ca enroll ca-name  
5 Installing, Launching, and Uninstalling CWI  
This section provides information on how to install, launch, and uninstall CWI. For a list of the login modes, see the “Login  
The following sections are presented:  
Installing CWI  
Use this procedure to install CWI and log in to a router when SSL is either enabled or not enabled on the required Management  
Services. Ensure that you have already set up the minimum client connections on the router. See the “Configuring the Router  
Note  
All steps associated with accepting a certificate are not required after the first time you have started the CWI client and  
logged in to a router if you choose the certificate option Always.  
To install CWI, perform the following steps:  
Step 1 Launch your HTTP- or HTTPS-enabled web browser. See the “CWI Client System Requirements” section on page 3 for  
information on web browsers.  
If SSL is enabled, the router SSL certificate must be accepted. To choose the applicable option, follow the online  
instructions.  
Note  
If you click No to deny the SSL certificate, the login process is canceled.  
Step 2 Enter the DNS name or IP address of the router to be accessed in the Address field located near the top of the web  
browser window. Press Enter.  
You must enter the DNS name or IP address in the Address field using the following format:  
http://router-dns-name or http://ip-address  
If SSL is enabled, use the following format:  
https://router-dns-name or https://ip-address  
Step 3 A router HTTP authentication dialog box appears. See Cisco IOS XR System Security Configuration Guide for  
information on the AAA username and password.  
a. Enter your AAA username and password in the User Name and Password fields.  
b. Click OK. The Cisco Systems router home page appears.  
Step 4 Click the Craft Works Interface link in the web browser to start the CWI installation.  
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Note  
You must install JRE 1.5 to proceed with the CWI installation.  
Step 5 If this is the first time the CWI client has started CWI, the Java Plug-in must be installed and the CWI Cisco security  
certificate must be accepted.  
a. If the Java Plug-in installation is completed, a dialog box appe  
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Launching CWI Without Using the Device Tree  
To launch CWI with SSL either enabled or not enabled, perform the following steps:  
Step 1 Double-click the CWI icon to launch the client desktop. The CWI - Login window appears (see Figure 1).  
You have the option to add a device or device group and log in to multiple routers. See the “Launching CWI from the  
Figure 1  
CWI - Login Window  
Note  
Enter the same AAA username and password that you used in Step 4 to access the router that must be configured. See the  
Step 2 Enter the same AAA username.  
Step 3 Enter the same AAA password.  
Step 4 (Optional) Enter the enable password for IOS.  
Note  
When you connect to an IOS device, you must enter the enable password.  
Step 5 Choose one of the following connection categories from the drop-down menu:  
IP  
Console/Aux  
Scripted  
Note  
If you choose the IP-based or Console/Aux connection categories, the scripted login fields are not displayed.  
Step 6 Choose one of the following connection types from the drop-down menu:  
XML over CORBA. Choose the node name. Note that XML over CORBA is the default.  
CLI over Telnet/SSH. Choose the server name. Specifying the port is optional. If you specify a port, CWI tries to  
connect using only that port. CWI does not automatically try to connect with other ports.  
Terminal Server. Choose the server name and port.  
• Serial Port. Choose the Serial Port. You can also set the parameters for the serial port.  
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Step 7 (Optional) If you chose the Scripted connection category to log in to the intermediate or Scripted server:  
a. Enter the Scripted username.  
b. Enter the Scripted password.  
c. Click the ellipsis button to display the Login Script Steps window (see Figure 7). Follow the procedure in the “Specifying  
Note  
In addition, you must enter the applicable information in the Device Description field to uniquely identify the  
connection. For example, if you are connecting to a device such as router_1 through the intermediate machine, enter  
router_1 in the Description field.  
Step 8 Enter the node name (DNS name or IP address) of the device that CWI is directly connecting to.  
Step 9 (Optional) Check the Manage admin plane check box to enable the admin plane for the applicable device group or  
device. If checked, the admin plane node appears above the corresponding device node in the Inventory Tree. For more  
Step 10 Click Login. Note that if you checked the Lite Mode check box, the XML option is disabled.  
For SSL enabled: If you did not choose Always to automatically accept the SSL certificate from the “Installing CWI”  
section on page 7, you must accept the SSL certificate.  
Step 11 After the CWI initialization is completed, the CWI Desktop window appears. The chosen login mode is indicated in the  
Inventory Tree. See the “CWI Desktop Window” section on page 19 for information on the CWI Desktop window.  
Note  
CWI is automatically locked when there is no activity in the CWI session for 15 minutes. To unlock CWI, you  
must provide the username and password used when logging in to the router. See Cisco Craft Works Interface  
User Guide for CWI unlocking procedures.  
If any of the minimum requirements of the initialization steps fails, a CWI dialog box appears allowing you to abort,  
troubleshoot, or continue the initialization process.  
Step 12 If necessary, complete the following steps to troubleshoot the initialization process.  
a. To stop the initialization process, click Abort.  
b. To troubleshoot the process, click Troubleshoot. The Troubleshooter application is started, and a Troubleshoot New  
Device Launch problems dialog box appears. The Troubleshooter application runs fault isolation tests on the  
client/server communication path between the CWI and router management agent. The Troubleshooter application  
provides a window that describes the reason for the failure, possible cause, and recommended repair action. An  
automatic repair option is provided in many instances. See Cisco Craft Works Interface User Guide for information on  
using the Troubleshooter feature.  
c. To continue the initialization process, click Continue.  
Launching CWI from the Device Tree  
These sections describe how to launch CWI through configured devices or device groups:  
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Adding or Editing a Device  
To add or edit a new device to the Device Tree, perform the following steps:  
Step 1 From the CWI - Login window, right-click the Login information directory and choose Add New Device. The Add  
Device window appears (see Figure 2). Or you can right-click the device in the Login information directory and choose  
Edit to display the Edit Device window.  
Figure 2  
Add Device Window  
Step 2 Choose one of the following connection categories from the drop-down menu:  
IP  
Console/Aux  
Scripted  
Note  
If you choose the IP-based or Console/Aux connection categories, the scripted login fields are not displayed.  
Step 3 Choose the applicable connection type from the drop-down list. For a list of the connections, see the “Launching CWI  
Step 4 Click the ellipsis button to display the Login Script Steps window (see Figure 7). For more information on how to specify the  
Note  
This step is mandatory only if you selected the Scripted connection category.  
Step 5 Enter the IP address or name of the node in the Node Name/Port field.  
Step 6 (Optional) From the Device Tree, check the Manage admin plane check box to enable the admin plane for the applicable  
device group or device. If checked, the admin plane node appears above the corresponding device node in the Inventory  
Step 7 (Optional) Check the Lite Mode check box to force a connection to the device in Lite Mode.  
Step 8 Click OK to accept the device information for the Device Tree.  
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Adding or Editing a Device Group  
To add or edit a new device group to the device tree, perform the following steps:  
Step 1 From the CWI - Login window, right-click the Login Information directory and choose Add New Device Group. The  
Add Device Group window appears (see Figure 3). Or you can right-click the device group and choose Edit to display  
the Edit Device Group window.  
Figure 3  
Add Device Group Window  
Step 2 Enter the name of the group in the Group Name field.  
Step 3 (Optional) Enter a description of the group in the Group Description field.  
Step 4 Click OK to accept the device group information for the device tree.  
Removing a Device or Device Group  
To remove a device or device group from the Login Information directory, right-click the device or device group and choose  
Delete. Click Yes to confirm.  
Logging In to Multiple Network Elements  
To log in to multiple network elements, perform the following steps:  
Step 1 From the CWI - Login window, choose the devices or device groups that you want to log in to. The CWI - Login for  
Selected Devices/Groups window is displayed (see Figure 4).  
Figure 4  
CWI - Login for Selected Devices and Groups Window  
Step 2 Enter the same AAA username across all routers.  
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Step 3 Enter the same AAA password across all routers.  
Step 4 (Optional) Enter the enable password for IOS.  
Note  
When you connect to an IOS device, you must enter the enable password.  
Step 5 Choose one of the following connection categories from the drop-down menu:  
IP  
Console/Aux  
Scripted  
Note  
If you choose the IP-based or Console/Aux connection categories, the scripted login fields are not displayed.  
Step 6 Choose one of the following connection types from the drop-down menu:  
XML over CORBA. Choose the node name. Note that XML over CORBA is the default.  
CLI over Telnet/SSH. Choose the server name. Specifying the port is optional. If you specify a port, CWI tries to  
connect using only that port. CWI does not automatically try to connect with other ports.  
Terminal Server. Choose the server name and port.  
Serial Port. Choose the Serial Port. You can also set the parameters for the serial port.  
Step 7 (Optional) If you chose the Scripted connection category to log in to the intermediate or Scripted server:  
a. Enter the Scripted username.  
b. Enter the Scripted password.  
c. Click the ellipsis button to display the Login Script Steps window (see Figure 7). Follow the procedure in the “Specifying  
Note  
In addition, you must enter the applicable information in the Device Description field to uniquely identify the  
connection. For example, if you are connecting to a device such as router_1 through the intermediate machine, enter  
router_1 in the Description field.  
Step 8 Enter the node name (DNS name or IP address) of the device that CWI is directly connecting to.  
Step 9 (Optional) From the device tree, check the Manage admin plane check box to enable the admin plane for the applicable  
device group or device. If checked, the admin plane node appears above the corresponding device node in the Inventory  
Step 10 (Optional) Check the Lite Mode check box to force a connection to the device in Lite Mode.  
Step 11 Click Login. You can log in to all devices simultaneously or one device. All devices appear in the Inventory Tree in the  
same order as they are displayed in the Login Information directory.  
Note  
If you are logged in to one device, the Inventory Tree is collapsed when the CWI Desktop appears. To expand the  
Inventory Tree, click the right-arrow to display the objects in the Inventory Tree.  
The progress window (see Figure 5) displays the login activity for each device. When the login has been completed for  
all the devices, the main desktop appears.  
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Figure 5  
Progress Window  
Encountering an Error While Logging into Multiple Devices Simultaneously  
If an error is encountered while logging in to multiple devices simultaneously from the Progress window (see Figure 5), you can:  
Click the Continue to Desktop button if at least one device passed.  
Click the Back to Login button to go back to the CWI - Login window.  
Click the Details button that is located next to the failed device to display the entire log and display fallback and  
troubleshooting options, if any.  
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Figure 6 displays the Failed Log window. Click the Close button to go back to the Progress window.  
Figure 6  
Failed Log Window  
Specifying the User Login Script  
You can access devices not directly accessible from the CWI workstation through the Scripted Login capability. Table 5 lists the  
fields in the Login Script Steps window (see Figure 7).  
Table 5  
Fields for Login Script Steps Window  
Field  
Description  
Wait For  
Represents the output from the intermediate device that CWI should wait for before sending the data specified  
in the corresponding Send.  
Send  
Represents the information that is sent to the device following the proceeding Wait For. You can enter a string  
to be sent to connect to the router; for example, telnet term-server 2001. Or you can choose either Scripted  
Username or Scripted Password options from the drop-down list. If you choose either Scripted Username  
option or Scripted Password option, CWI uses the same scripted username and scripted password that you  
specified from the CWI - Login window (see Figure 1).  
In addition, you can enter the following special characters in the Send field:  
\n is a new line.  
\r is a carriage return.  
\t is a tab.  
%USERNAME%1  
1. CWI substitutes with what was entered in the User Name field when you logged in.  
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Figure 7  
Login Script Steps Window  
The exact inputs depend on the intermediate server that is being used. If you are connecting to the intermediate machine by  
using SSHv1 or SSHv2, you do not need to specify steps for sending the username and password to the intermediate machine,  
because this is done when establishing a connection.  
Table 6 lists the steps that you can enter for a Telnet connection to the intermediate server with a Telnet connection from the  
server to the device.  
Table 6  
Telnet Example  
Wait For  
login  
Send  
Scripted Username  
Scripted Password  
telnet <router IP address>  
Password  
<router prompt>  
Table 7 lists the steps that you can enter for a SSH connection.  
Table 7  
SSH Example  
Wait For  
login  
Send  
Scripted Username  
Password  
Scripted Password  
<router prompt>  
ssh -1 %USERNAME% <router IP address>  
Depending on where you launched the Login Script Steps window, click OK to go back to the CWI - Login window or the Add  
Device window.  
Closing CWI  
To close CWI, perform the following steps:  
Step 1 Choose File> Exit. Or click the Close button on the CWI Desktop title bar.  
A Craft Works Interface dialog box appears.  
Step 2 Click Yes to exit the application.  
The CWI Desktop window closes.  
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Uninstalling CWI  
To uninstall a specific version of CWI, perform the following steps:  
Step 1 Navigate to the following CWI uninstall directory:  
<CWI installation directory>/uninstall  
Step 2 Execute the uninstall script of the desired version, as shown in the following example:  
CWI_<version>_uninstall.cmd  
For Windows, you have the option to double-click the CWI_<version>_uninstall.cmd filename to uninstall CWI. Follow  
the online instructions.  
6 Getting Started with the Operation of CWI  
These sections describe how to get started with the operation of CWI:  
When starting CWI, you can log into one or more devices or device groups. For more information, see the Logging In to Multiple  
Installing and Accessing Online Help  
The first time the CWI Desktop is opened, the online help should be installed. The online help provides a descriptive overview  
of the windows, menu items, toolbar buttons, status icons, and other interface features of CWI that can be launched from the  
CWI Desktop Help menu. For information on the CWI Desktop Help menu, see Cisco Craft Works Interface User Guide.  
To install the CWI online help, perform the following steps:  
Step 1 In the CWI Desktop, choose Help > Help Desktop.  
A Help dialog box appears.  
Step 2 Click Yes to install help.  
An Online Help Installer dialog box appears and downloads the help files. When the download is complete, a CWI Help  
installation complete message appears in the dialog box.  
Step 3 Click Close.  
The Online Help Installer dialog box closes.  
Step 4 To access the online help, choose Help > Help Desktop to open the online help.  
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Understanding the Admin Planes and Device Planes  
For Cisco IOS XR devices, CWI can manage both the admin planes and device planes on a single desktop. A node is available  
for each plane in the Inventory Tree of the CWI desktop. Each plane provides you with different domains (see Table 8).  
Table 8  
Supported Domains  
Node  
Application  
Inventory  
Device  
Admin  
All 1  
Nonshared. For example, line cards, PLIMs2, SPAs3, and so forth.  
Inventory Viewer  
Rack Environment Monitor  
Card Environment Monitor  
Sensor Environment Monitor  
Telnet  
Nonshared and shared. For example, power supplies, fans, fabric,  
and so forth.  
SSHv1  
SSHv2  
Configuration Editor  
1. You cannot access the Rack Environment Monitor application from the device node.  
2. PLIM = physical layer interface module  
3. SPA = shared port adapter  
Configuring a Router with CWI  
Table 9 lists the applications to configure a router using CWI.  
Table 9  
Applications Used to Configure a Router with CWI  
Application  
Function  
Telnet/SSH/Terminal Plus  
Configuration Editor  
Configures and manages the router using CLI commands.  
Views and edits the running configuration in CLI format. The configuration editor provides  
common text editing functionality, such as copying, pasting, redoing, and undoing, and  
provides syntax checking. In addition, you can use traditional CLI features and functions, such  
as command completion and CLI help.  
Capabilities of the CWI Desktop  
The following capabilities of the CWI Desktop are described:  
View, filter, sort, search, correlate, purge, and monitor real-time alarms.  
View, filter, export, and search real-time inventory and interface object attribute information.  
Monitor network elements to display various attributes of the state of one or more devices, such as environmental and  
performance data.  
Troubleshoot management connectivity problems.  
View and modify a configuration through the Configuration Editor.  
Use Telnet or Secure Shell (SSH) for command-line interaction with the router.  
Display a dynamic graphical representations of routers.  
Print, export, and search data.  
Sort and move columns.  
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Filter records.  
Set preferences.  
CWI Desktop Window  
The CWI Desktop is the main point of access to all CWI applications and tools, allowing you to configure, monitor, and manage  
routers (see Figure 8).  
The CWI Desktop is designed with common elements that provide an easy-to-use and consistent user interface. The elements of  
the CWI Desktop window are described in Table 10.  
Table 10  
CWI Desktop Window Elements  
Element  
Description  
Menu bar  
Provides a list of options available on the basis of the selected object and active application. The  
options include administrating tasks, editing tasks, viewing tasks, starting applications, and arranging  
windows.  
Toolbar  
Contains icons, referred to as tools, that provide direct access to context-sensitive functions. Clicking  
a tool selects a task.  
Inventory Tree  
Displays all components of each router that CWI can access and is the primary interface to these  
components. The Inventory Tree dynamically shows current alarms and events, connectivity status,  
and physical and logical tree views. The Inventory Tree provides context-sensitive launching of  
applications by selecting an object, a group of objects, or an entire router in the Inventory Tree and  
then choosing an available application  
CWI application pane Contains the active CWI applications that are used to manage the router. Multiple applications can  
be opened concurrently in the CWI application pane.  
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Figure 8  
CWI Desktop  
Inventory tree  
CWI Desktop toolbar  
CWI application pane  
1
2
3
4
CWI Desktop menu bar  
The CWI Desktop lets you to communicate with the router using the applications that are described in Table 11.  
Table 11  
Applications for the CWI Desktop  
Application  
Description  
Alarm Dashboard  
Provides a summary of the alarm status information for all routers on the CWI Desktop. A  
color code is used to indicate active alarm counts by severity. A resettable running count of  
new alarm arrivals is provided.  
Alarm Viewer  
Provides an interface between CWI and the alarm management functions of the router  
controller, allowing you to dynamically view alarm records with powerful filtering  
capabilities. Alarm Viewer also provides a launch point to view correlated alarms.  
Inventory Viewer  
Displays the attribute values of selected objects.  
Interface Viewer  
Provides a view of interface attributes for selected cards.  
Telnet/SSH/Terminal Plus  
Provides the capability to issue CLI commands and view session information within CWI.  
Telnet/SSH/Terminal Plus includes additional CWI features for creating command lists and  
running commands from the command list, saving and loading command lists from a file, and  
running in batch mode. Additionally, console text can be displayed in a separate window. The  
SSH application connects to the router with a secure connection.  
Troubleshooter  
Provides fault isolation and repair of connectivity problems between CWI and router.  
20  
 
   
Table 11  
Applications for the CWI Desktop (continued)  
Application  
Description  
Configuration Editor  
Displays the target configuration in CLI format. The Configuration Editor provides general  
text editor functions, such as copy, paste, redo, and undo, and provides syntax checking and  
CLI functions, such as command completion and CLI help.  
Fabric Status Viewer  
Displays the port ID and port status columns in text format in a Fabric Status Viewer table.  
Displays the attributes at the rack level.  
Rack Environment Monitor  
Card Environment Monitor  
Displays the attributes at the card level.  
Sensor Environment Monitor Displays the attributes at the sensor level.  
Health Monitor Displays the attributes for each card.  
Performance System Monitor Displays the system-wide performance statistics.  
Performance Process Monitor Displays the attributes for each process.  
Performance Interface  
Monitor  
Displays the attributes at the interface level.  
7 Reference Information  
These sections describe additional reference information:  
Network Considerations  
Before you start setting up the minimum router and CWI client configurations, network information must be taken into  
consideration (see Table 12). Note that the specific setup is dependent on the session used from the “About CWI” section.  
Table 12  
Network Information  
Type  
Function  
Network Security  
The default configuration is not secure.  
SSL Encryption Configuration The secure configuration uses Secure Socket Layer (SSL) encryption. If you use the SSL  
protocol on your network, use the SSL configuration.  
IP Security  
Firewall  
IP security (IPSec) does not require any special configuration for CWI on the router or client.  
If you have a firewall in your network, you can use the basic or SSL encryption configuration.  
See Table 13 for a list of firewall ports.  
21  
 
     
You must open the ports listed in Table 13 when configuring the firewall. See the firewall documentation for information on  
opening the ports.  
For an example of a dual-homed device configuration, the client  
22  
     
HTTP server status (running or not running)  
XML agent status (running or not running)  
Table 14 lists the applications and features to the corresponding login mode type.  
Table 14  
Login Modes Used for Applications and Features  
Mode  
Description  
Full Mode (MGBL-PIE and XML Agent) The entire set of CWI applications is provided. The following list of features is  
included:  
Reduced Mode of applications and features  
Notification-driven features  
Troubleshooter application  
Rack Environment Monitor  
Card Environment Monitor  
Sensor Environment Monitor  
Health Monitor  
Performance System Monitor  
Performance Process Monitor  
Performance Interface Monitor  
Reduced Mode  
Reduced Mode functions  
CWI Supported Connection Methods and Applications  
Table 15 provides detailed information on the supported CWI connection methods and available applications.  
Note  
If you are connecting to the router through either the Terminal Server or Serial Port connection methods from CWI,  
you must ensure that the logging console is not configured on the router.  
23  
   
Table 15  
Connection Methods and Applications  
Console Port (Serial Cable or  
Through a Terminal Server)  
Telnet/SSH, or CORBA  
Connection (XML)  
CWI Application  
Telnet (No XML)  
Launch and Login  
Yes. Enter the serial port or  
Yes. Enter the DNS name or IP Yes. Enter the DNS name or IP  
terminal server and port name. address.  
address.  
Main Desktop  
Alarm Viewer  
Yes, but no notifications or  
associated alarms are  
displayed.  
Yes, but no notifications or  
associated alarms are  
displayed.  
Yes  
Yes, but no alerts are  
displayed.  
Yes, but no alerts are  
displayed.  
Yes  
Alarm Dashboard  
Inventory Viewer  
Interface Viewer  
Telnet Plus/SSH Plus  
Terminal Plus  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes  
Yes, but are mutually exclusive  
other applications1.  
Troubleshooter  
Yes  
Yes  
Configuration Editor  
Yes  
Yes  
1. When connecting through the serial port or terminal server, the Terminal Plus application requires exclusive access to the connection, so no  
other applications can be launched or refreshed while it is open.  
Testing the CWI Client  
Verify that you can connect to the router by logging in to the router. See the “Installing CWI” section on page 7 for procedures.  
Troubleshooting Basic IP Connectivity  
This section provides information on troubleshooting basic IP connectivity problems when attempting to log in to a router using  
CWI.  
If you are unable to connect to the router HTTP server using the browser, follow these steps in sequence, exiting the test steps  
when a failure is encountered.  
Step 1 Ping the IP address of the router management Ethernet interface from the client PC or workstation.  
If this step fails, the problem can be an incorrect IP address, incorrect management Ethernet interface configuration, or  
a network connectivity problem.  
Step 2 (Optional) Ping the DNS name of the router.  
If this step fails, the problem is an incorrect hostname-to-IP address mapping. See the “Configuring the Router and CWI  
Step 3 Check that the HTTP server is running on the router using the following command:  
RP/0/RP0/CPU0:router# show process emweb  
If you are unable to log in to the router from the CWI login screen, run the Troubleshooter application at the prompt. See Cisco  
Craft Works Interface User Guide for information on using the Troubleshooter application.  
24  
 
     
8 Obtaining Documentation  
Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation  
resources that Cisco offers.  
Cisco.com  
You can access the most current Cisco documentation at this URL:  
You can access the Cisco website at this URL:  
You can access international Cisco websites at this URL:  
Product Documentation DVD  
The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you  
to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have  
access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:  
The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered  
Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from  
Cisco Marketplace at the Product Documentation Store at this URL:  
Ordering Documentation  
You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the  
Product Documentation Store at this URL:  
If you do not have a user ID or password, you can register at this URL:  
9 Documentation Feedback  
You can provide feedback about Cisco technical documentation on the Cisco Technical Support & Documentation site area by  
entering your comments in the feedback form available in every online document.  
10 Cisco Product Security Overview  
Cisco provides a free online Security Vulnerability Policy portal at this URL:  
From this site, you will find information about how to do the following:  
Report security vulnerabilities in Cisco products  
Obtain assistance with security incidents that involve Cisco products  
Register to receive security information from Cisco  
25  
 
     
A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:  
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the  
Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to  
the PSIRT RSS feed is found at this URL:  
Reporting Security Problems in Cisco Products  
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct  
all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:  
For emergencies only—  
26  
   
Cisco Technical Support & Documentation Website  
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving  
technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:  
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you  
have a valid service contract but do not have a user ID or password, you can register at this URL:  
Note  
Use the Cisco Product Identification Tool to locate your product serial number before submitting a request for service  
online or by phone. You can access this tool from the Cisco Technical Support & Documentation website by clicking  
the Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from  
the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain  
products, by copying and pasting show command output. Search results show an illustration of your product with the  
serial number label location highlighted. Locate the serial number label on your product and record the information  
before placing a service call.  
Tip  
Displaying and Searching on Cisco.com  
If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down  
the Ctrl key while pressing F5.  
To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com  
website. On the Cisco.com home page, click the Advanced Search link under the Search box and then click the Technical  
Support & Documentation radio button.  
To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the  
top of any Cisco.com web page.  
Submitting a Service Request  
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are  
those in which your network is minimally impaired or for which you require product information.) After you describe your  
situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended  
resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:  
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service  
requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately  
to S1 and S2 service requests to help keep your business operations running smoothly.  
To open a service request by telephone, use one of the following numbers:  
Asia-Pacific: +61 2 8446 7411  
Australia: 1 800 805 227  
EMEA: +32 2 704 55 55  
USA: 1 800 553 2447  
For a complete list of Cisco TAC contacts, go to this URL:  
Definitions of Service Request Severity  
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.  
27  
 
Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations. You and Cisco will  
commit all necessary resources around the clock to resolve the situation.  
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are  
negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal  
business hours to resolve the situation.  
Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You  
and Cisco will commit resources during normal business hours to restore service to satisfactory levels.  
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is  
little or no effect on your business operations.  
13 Obtaining Additional Publications and Information  
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.  
The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and  
other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco  
Online Subscription Center, go to this URL:  
The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key  
features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through  
channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out  
more about the Cisco Product Quick Reference Guide, go to this URL:  
Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit  
Cisco Marketplace, the company store, at this URL:  
Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users  
will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:  
Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in  
designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol  
Journal at this URL:  
Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:  
Networking Professionals Connection is an interactive website where networking professionals share questions,  
suggestions, and information about networking products and technologies with Cisco experts and other networking  
professionals. Join a discussion at this URL:  
“What’s New in Cisco Documentation” is an online publication that provides information about the latest documentation  
releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly  
to the documentation for your products. You can view the latest release of “What’s New in Cisco Documentation” at this  
URL:  
World-class networking training is available from Cisco. You can view current offerings at this URL:  
28  
 
 
29  
 
30  
 
Corporate Headquarters  
Cisco Systems, Inc.  
170 West Tasman Drive  
San Jose, CA 95134-1706  
USA  
European Headquarters  
Cisco Systems International BV  
Haarlerbergpark  
Americas Headquarters  
Cisco Systems, Inc.  
170 West Tasman Drive  
San Jose, CA 95134-1706  
USA  
Asia Pacific Headquarters  
Cisco Systems, Inc.  
168 Robinson Road  
#28-01 Capital Tower  
Singapore 068912  
Haarlerbergweg 13-19  
1101 CH Amsterdam  
The Netherlands  
Tel: 408 526-4000  
800 553-NETS (6387)  
Fax: 408 526-4100  
www-europe.cisco.com  
Tel: 31 0 20 357 1000  
Fax: 31 0 20 357 1100  
Tel: 408 526-7660  
Fax: 408 527-0883  
Tel: +65 6317 7777  
Fax: +65 6317 7799  
Cisco Systems has more than 200 offices in the following countries. Addresses, phone numbers, and fax numbers are listed on the  
C i s c o W e b s i t e a t w w w . c i s c o . c o m / g o / o f f i c e s  
Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • China PRC • Colombia • Costa Rica • Croatia • Cyprus • Czech Republic • Denmark  
Dubai, UAE • Finland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland • Israel • Italy • Japan • Korea • Luxembourg • Malaysia  
Mexico • The Netherlands • New Zealand • Norway • Peru • Philippines • Poland • Portugal • Puerto Rico • Romania • Russia • Saudi Arabia • Scotland • Singapore  
Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam  
Zimbabwe  
CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar,  
Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo,  
Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net  
Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your  
Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.  
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.  
(0709R)  
© 2006 Cisco Systems, Inc. All rights reserved.  
Printed in the USA on recycled paper containing 10% postconsumer waste.  
OL-11308-01  
 
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