FLEXIDOME HD 1080p HDR RD
NDN-932
en Installation Manual
FLEXIDOME HD
Table of Contents | en
3
Table of Contents
Safety
Safety precautions
Important safety instructions
Connection in applications
Type label
FCC & ICES compliance
MicroSD cards
UL certification
Bosch notices
Copyrights
Introduction
Features
System Information
Overview of functions
Progressive scan
True Day/Night function
Multiple streams
ONVIF (Open Network Video Interface Forum)
Audio
Alarm I/O
Tamper detection and motion detection
Video encoding
Multicast
Power-over-Ethernet
Recording
Configuration
Operation with external systems
Planning
Unpacking
System requirements
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en | Table of Contents
FLEXIDOME HD
Installation
Parts
Mounting the unit
Surface mounting
Flush mount
Connections
Make the connections
Mount the camera module
Opening the camera module
Controls
Camera set-up
Camera positioning
Pan
Tilt
Twist
Using the install wizard
Adjustment procedure
Closing the unit
Camera configuration
User modes
Day/Night switching
Browser connection
Protected network
Troubleshooting
Function test
Resolving problems
Customer service
Maintenance
Testing the network connection
Repairs
Transfer and disposal
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en | Safety
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1
Safety
1.1
Safety precautions
DANGER!
High risk: This symbol indicates an imminently hazardous
situation such as "Dangerous Voltage" inside the product.
If not avoided, this will result in an electrical shock, serious
bodily injury, or death.
WARNING!
Medium risk: Indicates a potentially hazardous situation.
If not avoided, this could result in minor or moderate bodily
injury.
CAUTION!
Low risk: Indicates a potentially hazardous situation.
If not avoided, this could result in property damage or risk of
damage to the unit.
CAUTION!
The Low Voltage power supply unit must comply with EN/UL
60950. The power supply must be a SELV-LPS unit or a SELV -
Class 2 unit (Safety Extra Low Voltage - Limited Power Source).
CAUTION!
The camera must be connected to earth.
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1.2
Important safety instructions
Read, follow, and retain for future reference all of the following
safety instructions. Follow all warnings on the unit and in the
operating instructions before operating the unit.
1. Clean only with a dry cloth. Do not use liquid cleaners or
aerosol cleaners.
2. Do not install unit near any heat sources such as radiators,
heaters, stoves, or other equipment that produce heat.
Avoid exposure to direct sunlight for long periods.
3. Never spill liquid of any kind on the unit.
4. Take precautions to protect the unit from power and
lightning surges.
5. Adjust only those controls specified in the operating
instructions.
6. Operate the unit only from the type of power source
indicated on the label.
7. Unless qualified, do not attempt to service a damaged unit
yourself. Refer all servicing to qualified service personnel.
8. Install in accordance with the manufacturer's instructions
in accordance with applicable local codes. Use only
attachments/accessories specified by the manufacturer.
Equipment change or modification could void the user's
guarantee or authorization agreement.
9. Connect the yellow/green earth wire of the camera to the
system earth of the installation to ensure correct safety
and EMC/RFI protection.
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1.3
Connection in applications
Grounding
The yellow/green safety (power) ground wire from the camera
must be connected to the system earth of the installation.
U.S.A.: - section 810 of the National Electrical Code, ANSI/NFPA
No.70, provides information regarding proper grounding.
12 VDC / 24 VAC power source: This unit is intended to
operate with a limited power source. The unit is intended to
operate at either 12 VDC or 24 VAC (if PoE is not available).
User supplied wiring must be in compliance with electrical
codes (Class 2 power levels).
PoE: Use only approved PoE devices. Power-over-Ethernet can
be connected at the same time as a 12 VDC or 24 VAC power
supply.
If auxiliary power (12 VDC or 24 VAC) and PoE is applied
simultaneously, the camera selects auxiliary input and shuts off
the PoE.
1.4
Type label
The type label is located on the rear of the camera module.
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1.5
FCC & ICES compliance
FCC & ICES Information
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following
measures:
–
–
reorient or relocate the receiving antenna;
increase the separation between the equipment and
receiver;
–
–
connect the equipment into an outlet on a circuit different
from that to which the receiver is connected;
consult the dealer or an experienced radio/TV technician
for help.
Intentional or unintentional modifications, not expressly
approved by the party responsible for compliance, shall not be
made. Any such modifications could void the user's authority to
operate the equipment. If necessary, the user should consult
the dealer or an experienced radio/television technician for
corrective action.
The user may find the following booklet, prepared by the
Federal Communications Commission, helpful: "How to Identify
and Resolve Radio-TV Interference Problems". This booklet is
available from the U.S. Government Printing Office,
Washington, DC 20402, Stock No. 004-000-00345-4.
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1.6
MicroSD cards
Bosch Security systems recommends that local storage on
microSD card should only be used for alarm recording and
Automatic Network Replenishment (ANR) applications. To
minimize the risk of loss of digital information, we recommend
multiple, redundant recording systems, and a procedure to
back up all digital information.
1.7
UL certification
Disclaimer
Underwriter Laboratories Inc. ("UL") has not tested the
performance or reliability of the security or signaling aspects of
this product. UL has only tested fire, shock and/or casualty
hazards as outlined in UL's Standard(s) for Safety for Information
Technology Equipment, UL 60950-1. UL Certification does not
cover the performance or reliability of the security or signaling
aspects of this product.
UL MAKES NO REPRESENTATIONS, WARRANTIES, OR
CERTIFICATIONS WHATSOEVER REGARDING THE
PERFORMANCE OR RELIABILITY OF ANY SECURITY OR
SIGNALING RELATED FUNCTIONS OF THIS PRODUCT.
Disposal - Your Bosch product was developed and
manufactured with high-quality material and components that
can be recycled and reused. This symbol means that
electronic and electrical appliances, which have reached the
end of their working life, must be collected and disposed of
separately from household waste material. Separate collecting
systems are usually in place for disused electronic and
electrical products. Please dispose of these units at an
environmentally compatible recycling facility, per European
Directive 2002/96/EC
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1.8
Bosch notices
Video loss
Video loss is inherent to digital video recording; therefore,
Bosch Security Systems cannot be held liable for any damage
that results from missing video information. To minimize the
risk of lost digital information, Bosch Security Systems
recommends multiple, redundant recording systems, and a
procedure to back up all analog and digital information.
Optical elements
Optical elements are sensitive and should be protected at all
times. Do not allow objects to come into contact with glass
surfaces and do not touch optical elements with your fingers.
Copyright
This manual is the intellectual property of Bosch Security
Systems and is protected by copyright.
All rights reserved.
Trademarks
All hardware and software product names used in this
document are likely to be registered trademarks and must be
treated accordingly.
Note
This manual has been compiled with great care and the
information it contains has been thoroughly verified. The text
was complete and correct at the time of printing. The ongoing
development of the products may mean that the content of the
user guide can change without notice. Bosch Security Systems
accepts no liability for damage resulting directly or indirectly
from faults, incompleteness or discrepancies between the user
guide and the product described.
More information
For more information please contact the nearest Bosch Security
Systems location or visit www.boschsecurity.com
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1.9
Copyrights
The firmware uses the fonts "Adobe-Helvetica-Bold-R-Normal--
24-240-75-75-P-138-ISO10646-1" and "Adobe-Helvetica-Bold-R-
Normal--12-120-75-75-P-70-ISO10646-1" under the following
copyright:
Copyright 1984-1989, 1994 Adobe Systems Incorporated.
Copyright 1988, 1994 Digital Equipment Corporation.
Permission to use, copy, modify, distribute and sell this
software and its documentation for any purpose and without
fee is hereby granted, provided that the above copyright
notices appear in all copies and that both those copyright
notices and this permission notice appear in supporting
documentation, and that the names of Adobe Systems and
Digital Equipment Corporation not be used in advertising or
publicity pertaining to distribution of the software without
specific, written prior permission.
This software is based in part on the work of the Independent
JPEG Group.
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Introduction | en 13
2
Introduction
2.1
Features
The FLEXIDOME HD High Dynamic Range (HDR) 1080p IP Day/
Night camera is a high-performance, surveillance color camera.
The camera uses H.264 compression technology to give clear
images while reducing bandwidth and storage requirements. It
is also ONVIF compliant to improve compatibility during system
integration.
The camera operates as a network video server and transmits
video and control signals over data networks, such as Ethernet
LANs and the Internet. The camera is easy to install and ready
to use. Features include:
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
Progressive scan 1/3-inch CMOS HD sensor
High Dynamic Range
True Day/Night performance with switchable IR filter
High performance lenses for HD resolution and extra DoF
Automatic motorized back focus adjustment
Multiple streams
MicroSD card slot
ONVIF conformant
Two-way audio and audio alarm
Alarm input and alarm output to external devices
Intelligent dynamic noise reduction
Enhanced video motion detection
Video transmission over IP networks
Multicast function
Integrated Ethernet interface (10/100 Base-T)
Power-over-Ethernet (PoE)
Password protection
Integrated Web server for live viewing and configuration via
a browser
–
Firmware update through flash memory
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3
System Information
3.1
Overview of functions
The camera incorporates a network video server. Its primary
function is to encode video and control data for transmission
over an IP network. With its H.264 encoding, it is ideally suited
for IP communication and for remote access to digital video
recorders and IP systems. The use of existing networks means
that integration with CCTV systems or local networks can be
achieved quickly and easily. Video images from a single camera
can be simultaneously received on several receivers.
3.1.1
3.1.2
Progressive scan
The camera captures and processes progressively scanned
images. When there is fast motion in a scene, progressively
scanned images are generally sharper than interlaced images.
True Day/Night function
In night mode, the camera enhances low light viewing by
switching the IR (infrared) filter out of the optical path and
providing a monochrome image. The camera can switch from
color to monochrome mode automatically by sensing the
illumination level, manually via the alarm input, or remotely via a
web browser.
3.1.3
3.1.4
Multiple streams
Multiple streams enable the camera to deliver several H.264
streams together with an M-JPEG stream. These streams
facilitate bandwidth-efficient viewing and recording options as
well as integration with third-party video management systems.
ONVIF (Open Network Video Interface Forum)
The camera complies to the ONVIF standard which means that
it is easier to install and integrate into larger systems. The
ONVIF standard is a global standard for the interface of network
video products.
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3.1.5
3.1.6
3.1.7
Audio
Two-way duplex audio is available in the unit for live voice
communications or audio recording.
Alarm I/O
The alarm input can be used to control the functionality of the
unit. An alarm output can control external devices.
Tamper detection and motion detection
The camera offers a wide range of configuration options for
alarm signaling in the event of tampering with the camera. A
Motion+ algorithm for detecting movement in the video image is
included.
3.1.8
Video encoding
The camera uses the H.264 compression standards. Thanks to
efficient encoding, the data rate remains low even with high
image quality and can also be adapted to local conditions
within wide limits.
3.1.9
Multicast
In suitably configured networks, the multicast function enables
simultaneous, real time transmission to multiple receivers. The
prerequisite for this is that the UDP and IGMP V2/V3 protocols
are implemented on the network.
3.1.10
3.1.11
Power-over-Ethernet
Power for the camera can be supplied via a Power-over-
Ethernet compliant network cable connection. With this
configuration, only a single cable connection is required to
view, power, and control the camera.
Encryption
The unit offers a variety of options for protection against
unauthorized reading. Web browser connections can be
protected using HTTPS. Protect the control channels via the
SSL encryption protocol. With an additional license, the user
data itself can be encrypted.
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3.1.12
Recording
The camera can be used with an iSCSI server connected via the
network to store long-term recordings, and with a local
microSD card for shorter storage times and temporary
recordings.
3.1.13
Configuration
The camera can be configured using a browser on the local
network (Intranet) or from the Internet. Similarly, firmware
updates and rapid loading of device configurations are also
possible. Configuration settings can be stored as files on a
computer and copied from one camera to another.
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3.2
Operation with external systems
The camera can be used with a variety of Bosch systems:
–
–
–
Bosch Video Management System
Bosch Video Client
Bosch Recording Station
When connected to any of these systems, many of the camera
configuration parameters are controlled by the system and not
by the settings made via a web browser.
Bosch Video Management System
The Bosch Video Management System is a unique enterprise IP
video surveillance solution that provides seamless management
of digital video, audio, and data across any IP network. It is
designed to work with Bosch CCTV products as part of a total
video surveillance management system.
Bosch Video Client
The camera video server and the Bosch Video Client software
combine to provide a high-performance system solution. The
Bosch Video Client is a Windows application for viewing,
operating, controlling, and administering CCTV installations
(such as surveillance systems) at remote locations.
Bosch Recording Station
The camera is also designed for use with the Bosch Recording
Station. The Bosch Recording Station can record up to 64 video
and audio streams. The Bosch Recording Station supports
various functions of the camera, such as controlling relays,
remote control of peripheral devices, and remote configuration.
It can use alarm inputs to trigger actions and, when motion
detection Motion+ is active, can record the relevant cells,
making intelligent motion detection possible.
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FLEXIDOME HD
4
Planning
4.1
Unpacking
Unpack carefully and handle the equipment with care. The
packaging contains:
–
–
–
–
–
FLEXIDOME HD IP camera
Torx screwdriver bit
Camera mounting kit
RJ45 female-to-female network cable connector
Optical disk
–
–
Manuals
Bosch Video Client
–
Quick install instructions and safety instructions
If equipment has been damaged during shipment, repack it in
the original packaging and notify the shipping agent or supplier.
4.2
System requirements
–
Computer with Windows XP/Vista/7 operating system,
network access, and Microsoft Internet Explorer web
browser version 9
-or-
–
Computer with network access and reception software, for
example Bosch Video Client, Bosch Video Management
System, or Bosch Recording Station
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5
Installation
CAUTION!
Installation should only be performed by qualified service
personnel in accordance with the National Electrical Code or
applicable local codes.
5.1
Parts
The camera/housing unit consists of the following parts:
1. Mounting base
2. Surface mount ring
3. Camera module with fixing ring
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5.2
Mounting the unit
5.2.1
Surface mounting
9.5 mm (0.375 in)
3x
m
m
Ø8
3x
PCD 123 mm (4.84 in)
Figure?5.1?Surface mounting
To mount the camera on the surface of a wall or ceiling:
1. Use the mounting base as a template to mark the holes
indicated in the drawing. The PCD is 123 mm (4.84 in).
2. Drill three holes with a diameter of 8 mm (0.3 in).
3. Insert the supplied plugs into the holes.
4. Attach the mounting base securely to the surface using the
three supplied screws.
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5. Place the surface mount ring over the cable tree.
6. Suspend the camera module from the plastic hook inside
the mounting base ensuring that the suspension cable is
seated securely in the groove.
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5.2.2
Flush mount
156 mm (6.14 in)
3x
m
m
Ø8
3x
PCD 178 mm (7 in)
Figure?5.2?Flush mounting
To flush mount the camera in a wall or ceiling:
1. Use the mounting base as a template to mark out the
recess and to mark the holes indicated in the drawing. The
PCD is 178 mm (7 in)
2. Cut out the recess.
3. Drill three holes with a diameter of 8 mm (0.3 in).
4. Insert the supplied plugs into the holes.
5. Attach the mounting base securely using the three
supplied screws.
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6. Suspend the camera module from the plastic hook inside
the mounting base ensuring that the suspension cable is
seated securely in the groove.
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5.3
Connections
CAUTION!
Isolate unused power wires individually.
Check the type label on the rear of the camera module for the
correct power ratings.
5.3.1
Make the connections
The unit has connection terminals on flying leads. In wet or
outdoor installations make use of a field wiring box with
NEMA Type 4X or IP66 protection level or better. Make the
connections inside a water tight compartment. Isolate unused
power wires individually. After connections are made ensure
that the watertight compartment is tightly closed and cables
and conduits are properly sealed to prevent ingress of water.
Cable tree
Use the following table to identify the wires in the cable tree:
Wire color
Red
AWG
26
Signal
+12 VDC / 24 VAC
-12 VDC / 24 VAC
Brown
26
Yellow / Green
24
Earth
Black / Orange
White / Orange
White / Violet
Orange / Violet
Violet
28
28
28
28
28
28
28
28
28
Alarm Out A
Alarm Out B
Ground (Alarm In + Data)
Alarm In 1
Alarm In 2
White
Audio In
(Shield)
Ground (Audio In)
Audio Out
Black
(Shield)
Ground (Audio Out)
For connections use wires of at least the same thickness.
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Power connection
1. Use a class 2 power supply 24 VAC or +12 VDC.
2. Connect the power wires (red+ , brown-) to the power
supply.
3. Connect the earth wire (yellow/green) from the camera to
the system earth of the installation to ensure correct EMC/
RFI and safety protection.
Network (and PoE) connection
1. Use a shielded twisted pair (STP) Category 5e cable,
maximum length 100 meters.
2. Use the RJ45 female-to-female network cable connector to
connect the network cable of the system to the RJ45
connector of the camera (Auto MDIX compliant -
automatically detects the cable connection type).
Power is supplied to the camera via the Ethernet cable,
compliant with the Power-over-Ethernet standard.
Note:
The RJ45 female-to-female network cable connector supplied is
unshielded.
To comply with the EMC Alarm immunity standard (EN50130-4)
or the EMC Railway immunity standard (EN50121-4), a shielded
twisted pair (STP) connection cable and a shielded RJ45
female-to-female network cable connector (not supplied)
should be used.
Alarm Input
Use the alarm input to connect external alarm devices such as
door contacts or sensors. A zero potential make or break
contact can be used as the actuator (use a bounce-free contact
system).
–
Refer to the cable tree table to identify the wire colors for
connecting the alarm input.
–
Configurable as active low or active high.
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Alarm output
Use the alarm relay output for switching external devices such
as lamps or sirens.
–
Refer to the cable tree table to identify the wire colors for
connecting the alarm output.
–
In the menu system, configure the relay output to operate
as either normally open (NO) or normally closed (NC).
Audio in / Audio out
The unit has full-duplex mono audio. The two-way
communication can be used to connect a speaker or door
intercom system. The audio input signal is transmitted in sync.
with the video signal.
Refer to the cable tree table to identify the wire colors for
connecting the audio input and output.
Audio in: Line input level (not suitable for direct microphone
signal).
Audio out: Line output level (not suitable for direct speaker
connection).
Wiring: Shielded audio connection cable is advised.
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5.4
Mount the camera module
1. Route the cable tree from the camera around the rear of
the camera module and secure all cables.
2. For surface mounted units, place the surface mount ring
over the mounting base.
–
With a side connection, remove the tab at the side
entrance; with a rear connection, leave it in place.
3. Use the fixing ring to secure the camera module to the
mounting base:
–
Align the screws in the fixing ring with the raised
holes in the mounting base.
–
Tighten the three screws with the supplied
screwdriver bit (maximum torque 1 N-m).
> 1 N-m
> 1 N-m
x3
x3
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5.5
Opening the camera module
1. Using the supplied screwdriver bit, loosen the two screws
securing the camera window section of the camera
module.
2. Carefully, allow the camera window section to hang loose
on the earth wire.
x2
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5.6
Controls
1. Indication LEDs
The bi-colored LED indicates a failure
(red), normal operation (green) or an
established connection (green
flashing). It can be disabled in the
installer menu.
2. Menu button
3. Reset button
The menu button is used to start the
installation wizard.
Restores the default IP address or
restores a previous version of the
firmware if uploading a new version
fails. With the power on, use a small
pointed object to press and hold the
reset button for more than 10
seconds to restore the factory
defaults.
4. MicroSD card slot Insert a microSD card into the slot.
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5.7
Camera set-up
To help set up the camera for installation:
1. Connect a monitor to the 2.5 mm jack using the optional
monitor cable (S1460) which provides a CVBS signal (for
installation purposes).
2. Disconnect the internal network cable.
3. Connect an external network cable with power (PoE).
4. After power-up, wait a little (less than 20 seconds).
S1460
PoE
1. Menu button
2. Zoom (focal length) and Focus controls
(Position of these controls might differ depending on the
lens type. To use the full extension of the focus range, use
the lens slip ring or the auto back focus mechanism.)
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5.8
Camera positioning
The camera module position can be adjusted along three axes.
CAUTION!
Do not expose the sensors to direct sunlight.
5.8.1
Pan
For horizontal adjustment (pan):
1. Slightly loosen the three screws in the fixing ring with the
supplied screwdriver bit.
2. Rotate the camera module in the base. Do not rotate more
than 180° in either direction.
3. Tighten the three screws in the fixing ring with the
supplied screwdriver bit.
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5.8.2
Tilt
For vertical adjustment (tilt):
1. Loosen the two screws in the camera module wings with
the supplied screwdriver bit (1).
2. Swing the camera module between the wings. Do not
rotate more than 100°.
3. Tighten the two screws in the camera module wings with
the supplied screwdriver bit (1).
4. For extra secure locking, tighten (hand-tight) the two
socket head screws in the side of the camera module
wings with the supplied allen key (2).
5. Click the two wing covers into place.
x2
x2
x2
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5.9
Using the install wizard
The Menu button on the control panel is used to access the
camera install wizard. When there is a choice in the wizard, the
options are selected by either a short press or a longer press of
the button.
The wizard handles the following functions:
–
–
–
–
Lens identification
Zoom and focus adjustment conditions
Image orientation
Auto back focus
Run the wizard to adjust the focus. This optimizes picture
sharpness in both bright and low-level lighting.
5.9.1
Adjustment procedure
If you have set up the camera and pressed the Menu button as
the following on the monitor screen:
Lens type
MBF feedback
Auto MBF
180°
MBF info
–
–
The lens type is identified and shown on the screen.
The iris is opened to its maximum value.
1. Manually adjust the focal length (zoom) on the lens to
obtain the required field of view.
2. Manually adjust the focus on the lens to obtain the
sharpest image possible.
3. To rotate the image 180°, press and hold the Menu button
until the image flips.
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FLEXIDOME HD
Installation | en 35
4. Briefly press the Menu button to start the automatic
motorized back focus (Auto MBF) adjustment.
–
You will hear the motorised automatic back focus
process running.
–
The progress is shown on the monitor.
5. If the camera is not correctly focussed, press the Menu
button for a longer time to restart the wizard.
6. If the camera is correctly focussed, briefly press the Menu
button to save the results.
–
–
The back focus position is stored.
The iris is set to its original value.
5.10
Closing the unit
When the camera position is set and all adjustments have been
made, close the unit.
1. Disconnect the temporary external network cable.
2. Reconnect the internal network cable.
3. Place the camera window section on the camera module
and ensure that:
–
the connecting wires are not trapped or
disconnected,
–
the rubber gasket fits snugly.
4. Using the supplied screwdriver bit, secure the camera
window section to the camera module by tightening the
two screws (maximum torque 3.5 N-m).
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36 en | Camera configuration
FLEXIDOME HD
6
Camera configuration
The camera normally provides an optimal picture without the
need for further adjustments. Configuration of the camera is
carried out via the network using a web browser.
6.1
6.2
User modes
The camera has six user modes. These are selected via the web
browser interface. The default mode is Outdoor.
Day/Night switching
The camera is equipped with a motorized IR filter. The
mechanical IR filter is taken out of the optical path in low-light
applications.
The IR filter is controlled either:
–
–
via an alarm input, or
automatically, based on the observed light levels.
If Auto switching mode is selected, the camera automatically
switches the filter depending on the observed light level. The
switching level is programmable.
Note:
When the auto mode is selected and the switching level is set
to -15, certain borderline scene lighting conditions can cause
the camera to switch back and forth between day and night
modes. Set a different switching level to avoid this.
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Browser connection | en 37
7
Browser connection
A computer with Microsoft Internet Explorer can be used to
receive live images from the camera, control the camera, and
replay stored sequences. The camera is configured over the
network using the browser.
The configuration options using the menu system of the camera
itself are limited to setting up the lens and network.
Note:
The camera can also be configured using the supplied Bosch
Video Client or the Bosch Video Management System.
7.1
Protected network
If a RADIUS server is used for network access control (802.1x
authentication), the camera must be configured first. To
configure the camera for a Radius network, connect it directly
to a PC via a crossed network cable and configure the two
parameters, Identity and Password. Only after these have been
configured can communication with the camera via the network
occur.
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38 en | Troubleshooting
FLEXIDOME HD
8
Troubleshooting
8.1
Function test
The camera offers a variety of configuration options. Therefore,
check that it works properly after installation and configuration.
This is the only way to ensure that the camera will function as
intended in the event of an alarm.
Your check should include the following functions:
–
–
–
–
Can you connect to the camera remotely?
Does the camera transmit all the data required?
Does the camera respond as desired to alarm events?
Is it possible to control peripheral devices, if necessary?
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Troubleshooting | en 39
8.2
Resolving problems
The following table is intended to help identify the causes of
malfunctions and correct them where possible.
Malfunction
Possible causes
Solution
No image
Defective camera.
Connect a local monitor
to the camera and check
the camera function.
transmission to
remote location.
Faulty cable connections. Check all cables, plugs,
contacts and
connections.
Incorrect encoder stream Select the H.264 MP SD
property set for
connection to hardware
decoder.
option on the Encoder
Streams configuration
page.
No connection
The unit's configuration.
Check all configuration
parameters.
established, no
image transmission.
Faulty installation.
Check all cables, plugs,
contacts and
connections.
Wrong IP address.
Check the IP addresses
(terminal program).
Faulty data transmission Check the data
within the LAN.
transmission with ping.
The maximum number of Wait until there is a free
connections has been
reached.
connection and call the
transmitter again.
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FLEXIDOME HD
Malfunction
Possible causes
Solution
No audio
Hardware fault.
Check that all connected
audio units are operating
correctly.
transmission to
remote station.
Faulty cable connections. Check all cables, plugs,
contacts and
connections.
Incorrect configuration.
Check audio parameters
on the Audio
configuration and
LIVEPAGE Functions
pages.
The audio voice
Wait until the connection
is free and then call the
sender again.
connection is already in
use by another receiver.
The unit does not
report an alarm.
Alarm source is not
selected.
Select possible alarm
sources on the Alarm
sources configuration
page.
No alarm response
specified.
Specify the desired alarm
response on the Alarm
connections
configuration page; if
necessary change the IP
address.
The unit is not
Power failure during
Have the unit checked by
operational after a
firmware upload.
programming by firmware Customer Service and
file.
replace if necessary.
Incorrect firmware file.
Enter the IP address of
the unit followed by /
main.htm in your Web
browser and repeat the
upload.
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Malfunction
Possible causes
Solution
Placeholder with a
JVM not installed on your Install Sun JVM from the
red cross instead of computer or not
product optical disk.
the ActiveX
activated.
components.
Web browser
contains empty
fields.
Active proxy server in
network.
Create a rule in the local
computer's proxy
settings to exclude local
IP addresses.
The POWER LED is Firmware upload failed.
Repeat firmware upload.
red.
8.3
Customer service
If a fault cannot be resolved, please contact your supplier or
system integrator, or go directly to Bosch Security Systems
Customer Service.
The version numbers of the internal firmware can be viewed on
a special page. Please note this information before contacting
Customer Service.
1. In the address bar of your browser, after the unit IP
address, enter: /version
for example: 192.168.0.80/version
2. Write down the information or print out the page.
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FLEXIDOME HD
9
Maintenance
9.1
Testing the network connection
The ping command can be used to check the connection
between two IP addresses. This allows testing whether a device
is active in the network.
1. Open the DOS command prompt.
2. Type ping followed by the IP address of the device.
If the device is found, the response appears as " Reply from ... ",
followed by the number of bytes sent and the transmission time
in milliseconds. Otherwise, the device cannot be accessed via
the network. This might be because:
–
The device is not properly connected to the network.
Check the cable connections in this case.
–
The device is not correctly integrated into the network.
Check the IP address, subnet mask, and gateway address.
9.2
Repairs
CAUTION!
Never open the casing of the unit. The unit does not contain any
user serviceable parts. Ensure that all maintenance or repair
work is performed only by qualified personnel (electrical
engineering or network technology specialists). In case of
doubt, contact your dealer's technical service center.
9.2.1
Transfer and disposal
The camera should only be passed on together with this
installation guide. The unit contains environmentally hazardous
materials that must be disposed of according to law. Defective
or superfluous devices and parts should be disposed of
professionally or taken to your local collection point for
hazardous materials.
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Technical Data | en 43
10
Technical Data
10.1
Specifications
Imager
1/3-inch CMOS HD sensor
1920 × 1080 pixels
Image resolution
Rated supply voltage 24 VAC 10% 50/60 Hz
12 VDC 10%
Power-over-Ethernet 48 VDC nominal
Current consumption 1 A (12 VDC)
0.8 A (24 VAC)
0.3 A (PoE 48 VDC)
Minimum illumination 0.25 lx color
30 IRE, F1.2
Day/Night
Dynamic range
SNR
0.08 lx Mono
Color, Mono (IR contrast), Auto
> 90 dB
> 50 dB
BLC
Off/Auto/Intelligent
White Balance
Color saturation
Shutter
ATW, AWB hold and manual (2500 to 10000K)
Adjustable from monochrome (0%) to 133% color
Automatic Electronic Shutter (AES)
Fixed (1/30 [1/25] to 1/150000) selectable
Sens Up
Adjustable from Off to 16x
AutoBlack
Automatic continuous
Intelligent DNR
Sharpness
Temporal and spatial noise filtering
Sharpness enhancement
Privacy Masking
Four independent areas, fully programmable
Video Motion Analysis Motion+, IVA
Lens type
DC iris auto detect, SR (Super Resolution)
Controls
Via web browser or Configuration Manager
Actual shutter, Actual gain
Control feedback
User modes
6 pre-defined customizable user modes
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FLEXIDOME HD
LAN interface
STP, Ethernet 10/100 Base-T, auto-sensing,
half/full duplex, RJ45
Video encoding
protocols
H.264 (ISO/IEC 14496-10), M-JPEG
Stream (max.)
1080p25/30
IP, IBP, IBBP
Group of pictures
Network protocols
IPv4, IPv6, UDP, TCP, HTTP, HTTPS, RTP, IGMPV2/
V3, ICMP, RTSP, FTP, Telnet, ARP, DHCP,
SNTP,SNMP (V1, MIB-II), 802.1x, SMTP, iSCSI,
UPnP (SSDP)
Encryption
Alarm input
TLS 1.0, SSL, AES (optional)
Non-isolated closing contact
TTL logic, +5V nominal, +40 VDC max, DC coupled
with 22 kOhm pull-up to +3.3 VDC
Relay output
Maximum voltage 30 VAC or +40 VDC.
Maximum 0.5 A continuous, 10 VA
Audio input
1 Vrms, impedance 12 kOhm
1 Vrms, impedance 1.5 kOhm
Audio output
Audio standards
AAC
G.711, 8kHz sampling rate
L16, 16kHz sampling rate
Audio signal-to-noise > 50 dB
ratio
Memory card slot
Weight
Supports up to 2 TB microSD cards
2200 g (4.85 lb)
Environment
Impact protection
IP66, NEMA Type 4X
IK10
Operating
-50 °C to +50 °C (-58 °F to +122 °F)
temperature
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FLEXIDOME HD
AM18-Q0615 | v1.0 | 2012.10
Installation Manual
Bosch Security Systems
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